Help & Questions

Have a question? We've covered the most common ones below. If you don't find what you're looking for, email us at hello@tryvyla.com — we respond within 1 business day.

Orders & Shipping

How long does shipping take?
Standard shipping takes 3–5 business days within the US. You'll receive a tracking number by email as soon as your order ships.

Do you offer free shipping?
Yes — free standard shipping on all US orders over $50.

Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Email hello@tryvyla.com as quickly as possible with your order number and we'll do our best to make changes before it ships.

Do you ship internationally?
We currently ship within the United States only. International shipping is something we're actively working on.

The Product

What is 5-MTHF / methylfolate?
5-MTHF (5-methyltetrahydrofolate) is the bioactive, end-product form of folate — the molecule your cells actually use. Unlike folic acid, which requires conversion by the MTHFR enzyme, 5-MTHF enters your cells ready to participate in methylation immediately. It's the most bioavailable form of folate available.

What is MTHFR and why does it matter?
MTHFR is the gene that encodes a key enzyme in folate metabolism. Common variants (C677T, A1298C) reduce that enzyme's activity by 30–70%, meaning people with these variants have a harder time converting folic acid into usable folate. 5-MTHF bypasses this conversion entirely.

Do I need to know my MTHFR status to benefit from this product?
No. 5-MTHF is beneficial regardless of your genetics — it's simply more bioavailable than folic acid for everyone. If you do carry an MTHFR variant, the benefit is even more pronounced.

How do I take it?
Take one capsule daily, with or without food. Consistency matters more than timing. Most people notice changes in energy and mental clarity within 4–8 weeks.

Are there any side effects?
5-MTHF is generally very well tolerated. A small number of people starting at higher doses may experience mild symptoms (headache, irritability) as methylation pathways activate — if this happens, try taking it with food or starting every other day. As always, consult your healthcare provider if you have concerns.

Is this safe during pregnancy?
5-MTHF is commonly recommended during pregnancy as a superior alternative to folic acid, particularly for women with MTHFR variants. However, always consult your OB or midwife before starting any supplement during pregnancy.

Subscribe & Save

How does the subscription work?
Subscribing locks in a 20% discount and ships your product automatically each month. You're billed on the same date each month and can cancel any time before your next renewal.

How do I cancel my subscription?
Email hello@tryvyla.com with your order details before your next renewal date. We'll cancel it immediately and confirm by email.

Can I pause instead of cancelling?
Yes — email us and we can pause your subscription for up to 3 months.

Returns & Refunds

What's your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy for any reason, contact us within 30 days of delivery and we'll issue a full refund. You don't need to return the product. See our full Return Policy.

Still have questions?

Email us at hello@tryvyla.com. We read and respond to every message, usually within 1 business day.